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Chapter1 Introduction
CongratulationsonyourpurchaseoftheNETSatisFAXtionIPPortServerfromFaxBack,Inc.Manyyearsofeffort
havegoneintodevelopingasystemthatwillgiveyouthefunctionalityyoudesiretodayandaplatformthatcan
accommodateyourgrowingneedsintheyearstocome.
Howto UseThisManual
Tomaketheguideclearandeasytoread,symbolshavebeenusedtoidentifyinformationthatiscriticaltothe
operationofyourFaxBacksystem.PleasepaycloseattentiontoanythingidentifiedasImportantInformation.
AboutthisGuide
Thisguideiswrittenwithboththesystemsimplementerandsystemsadministratorinmind.Itshowsyouhowto
installandconfiguretheNETSatisFAXtionIPPortServer.Italsoshowsyouhowtoinstallandconfigureclient
software.
CustomerService
FaxBackisdedicatedtogivingourcustomersworldclasssupport.Newpurchasesinclude30daysoffreePort
Serversupportfromthedateofpurchase.Extendedsupportplans,includingtelephone,fax,emailandremote
dialinsupport,areavailableonanannualbasis.TofindoutmoreaboutFaxBack’sportfolioof
electronicand
persontopersontechnicalsupportoptionsdesignedtomeetyourneeds,pleasevisitourwebsiteat:
http://www.faxback.com/support
Thereareseveralwaystopurchaseanewsoftwaresubscriptionortorenewanexistingsubscription:
Email [email protected]
Web http://www.faxback.com/support/overview
Phone 800FAXBACK(8003292225)or(503)5975350
KnowledgeBaseandTechnicalSupport
IfyouneedtechnicalsupportonyourFaxBackproducts,yourfirstandbestoptionistosearchtheFaxBack
KnowledgeBasewhichcanbefoundat:http://www.faxback.com/support
.
Thistechnicaldatabasegivesyouaccesstovaluableinformationoninstallation,configurationandmaintenance
issues.Theextensivedatabaseincludespowerfulsearchcapabilities,allowingyoutoaccessinformationquickly.
IfyouneedhelpandcannotfindyouranswersinthismanualorintheKnowledgeBase,pleasefeelfreetocontact
us.Commentsandsuggestionsregardingthedocumentationarealsowelcome.
TheKnowledgeBaseisavailableforfreetoallFaxBackcustomers.Toobtaintechnicalsupportbytelephone,faxor
email,youmustprovidethesixdigitServerIDthatwasprovidedtoyou.Withthiscodeandacurrentsupport
agreement,youcancontactPortServersupportinoneofthefollowingmethods:
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Indice de contenidos

Pagina 1 - CustomerService

Chapter1– IntroductionCongratulationsonyourpurchaseoftheNETSatisFAXtionIPPortServerfromFaxBack,Inc.Manyyearsofefforthavegoneint

Pagina 2

TheNextbNext.ThenextscconfigureaYoucanbrbeabletolocalLANsbuttonwillremcreenwillallowaSIPProxyaswrowsethelocadiscoverAudiosegme

Pagina 3 - PortServerOverview

Next,alistCertainpoNext,youwProxyandinstallationIfusinghoresolvabletofconfiguredrtscanalsobewillbeabletotheSQLServenoftheHTTP

Pagina 4

HTTPSProxCheckthethepathtohttps://secOnceentetheHTTPSDatabasesAdefaultiaMicrosofTherearef• SQ• RA• SQ• Ac• ExMostinstainfrastructx

Pagina 5

SQLNETSatisFAbilling(NSPEachtabledatabase,Modifyeacrights,youYourinstalAXtionPortSePortServerBillinmaybeindeporeveneachochentrytopo

Pagina 6

RADIUSOneormoreRADIUSserversmaybespecified.ThePortServerwilluseRADIUScallstoauthenticateusers,identifyownershipofDIDs,andforc

Pagina 7

OpenIISManagerandlocatetheDefaultWebSite.Right‐clickonitandcreateanewVirtualDirectory.ItsAliaswillbe“nsps”:Next,choosethedi

Pagina 8 - AvailableClients

Next,gototheVirtualDirectorytab,clickonConfiguration,thentheOptionstab,anddisableboth“enablesessionstate”and“enablebuffering.”

Pagina 9

ItmaybenC:\WINDOWConfiguringIftheproxyHardwareIfnot,the…\NSPortSnecessarytomWS\Microsoft.gtheHTTPSyisinstalledoSetuptoconfigXMLfile

Pagina 10

<IPFSProxy><RoutingTable><RouteTarget="conserv">http://conserver.netsatisfaxtion.com:60/HttpService.api

Pagina 11

WhenrunningtheNETSatisFAXtionPortServer’sFaxHardwareSetupprogram,itwillusethecredentialsofthecurrentuserusingWindowsAuthenticati

Pagina 12 - Databases

SupportE‐mail [email protected]SupportTelephone (503)597‐5360Pleasebepreparedtofullydescribeyourhardwareandnetworksetup,thecondit

Pagina 13

ServersDbSpecificinfIntegrationRADIUSSetAccounSetBillingDformationabon.ntsDbandRcvRDbtoport181NSPortSeutthesetablesRoutingDbtop3.erve

Pagina 14 - Prerequisites

Chapter5– AdditionalComponentsSMTPGatewayforFax‐To‐EmailRequirementsInstallationManagingAccount–EmailAssociationsEmail‐to‐ FaxwiththeS

Pagina 15 - Proxy\.

Chapter6–For“ManaFor“ManaServerPassTherearetAdmin,Ser– AdministrageAccounts”:ageSendRoutiswordsthreepassworrver,andBillinrationandCp

Pagina 16

ConnectionGeneralTaName:AhAdminpasCatch‐allDDiagnosticNSPSConnewillcausedebugleveEnabled:TConnectionmaintenanLoginsgrapthisConnenServerPr

Pagina 17

For“GroupAcceptCDconfiguredIncludefaxtroubleshoBillingpasPer‐faxCDthedelimitPerFaxCDRps”:pleaseseeRs:WhetherthdtosendCDRsxdeviceinfo:

Pagina 18 - SQLServer

For“AlertsThesesettPropertiesMonitorthSecondsbeRetrievecoManagemeServerRec(followedbs”:pleaseseeAingscontrolmtabs,thesearheserver:Dis

Pagina 19 - DatabasesandTables

PortServerName:AhAdminpasFor“GroupDiagnosticLevelshighLogfaxdevanXMLforinformatio<EventTisession5ThisisonlyEnabled:Tfaxesfrom(486B

Pagina 20

LogtargetsandtheCoTheConneclientislogpasswordiFor“Alertss:CallDetailRonnectionServectionServer“iggedin.Whenisduringcallses”:pleas

Pagina 21

ThesesettPropertiesMonitorthSecondsbeRetrievecoManagemeServerRec(followedbAlertsAlertscanAlertswillcomponeningscontrolmtabs,thesearhe

Pagina 22

Chapter7– AccountsandClientsThePortServerisdesignedtoroutefaxesthroughitinrealtime,similartoaPBXorothertelephoneequipment.Th

Pagina 23

Chapter2– ServerOverviewTheNETSatisFAXtionIPPortServerenablestelecomserviceproviderstooffere‐faxservicestotheircustomers.Itisro

Pagina 24

Figure7‐1::AccountPropertiestabs

Pagina 25

AccountIdentificationBeyondAccountIdandPassword,therearesomeadditionalfieldsthatmayoptionallybepopulated,andareusefulforstoringbu

Pagina 26

Load‐BalanceMembershipinaLoad‐balanceGroupisindicatedbysettingtheFailover/Alternate/Load‐BalanceaccounttotheLoad‐balanceGroup.

Pagina 27

Chapter8– Fax RoutingCallFlowOverviewInboundFaxes1. TheMediaGatewaysendsaSIPINVITEtooneofthePortServerstoestablishacall.2.

Pagina 28

LoginandReceiveRouting GroupsFigure8‐1:InboundFaxRouting,showinghowaninboundfaxfindstheloggedinclient.Therearetwotypesofgrou

Pagina 29

Account‐logClientsconConnectionGroup.EachConnstartingwithenext‐loginGroupsnsulttheirassonServermayoectionServercththeleastcoowest‐cos

Pagina 30 - AccountPropert

Receive‐rouPortServeaccounttomayonlybEachConnServersstaclientisnoItisrecomtakesforthSendRoutinTheConnerouteafaxYoucanals“@host”tome

Pagina 31

Startswith:Matchesiftheinputnumberstartswiththistext.Endswith:Matchesiftheinputnumberendswiththistext.Contains:Matchesifthei

Pagina 32 - Load‐Balance

Chapter9– IntegrationAccounts&DIDmanagementBillingManagementSend& ReceiveRoutingMultipleMediaGatewaysThePortServercanbeco

Pagina 33 - OutboundFaxes

Chapter10– GrowingthePortServerAddingNewVoIPGatewaysorSIPTrunksItisrecommendedtohaveadedicatedPortServerforeachVoIPconnection

Pagina 34

ConnectionServerTheConnectionServeristhecomponentthatclientslogintoinordertosendandreceivefaxes,andadministratorsconnecttoino

Pagina 35 - Account‐lo

Chapter11– DisasterRecoveryHot‐SwapStartthereplacementserveranddisabletheserverthatwillbetakenoutofservice.Waitforallsessionst

Pagina 36

Chapter12– Testing,Validation&TroubleshootingInitialTestingInstalltheSDKClient,andconfigureittouseyourHTTPSclientURL.Usethe

Pagina 37 - SendRouting RuleActions

Chapter13– ClientDocumentationServiceConnectorforMicrosoftFaxDesktopinstallationSmallBusinessServerInstallationFaxMachine Clientfor

Pagina 38 - MultipleMediaGateways

Chapter14– InternalsSQLTablesNSPortServerMain–ACCOUNTS_TABLECREATETABLE[dbo].[ACCOUNTS_TABLE]( [AccountGuid][uniqueidentifier]NOTNULL,

Pagina 39

GOALTERTABLE[dbo].[ACCOUNTS_TABLE]ADDDEFAULT('')FOR[PasswordStr]GOALTERTABLE[dbo].[ACCOUNTS_TABLE]ADDDEFAULT(''

Pagina 40 - Failover

ALTERTABLE[dbo].[ACCOUNTS_TABLE]ADDDEFAULT((‐1))FOR[SndSecsLeft]GOALTERTABLE[dbo].[ACCOUNTS_TABLE]ADDDEFAULT((‐1))FOR[RcvSecsLeft]

Pagina 41

NSPortServerMain–SERVERS_TABLECREATETABLE[dbo].[SERVERS_TABLE]( [ServerGuid][uniqueidentifier]NOTNULL, [ServerId][nvarchar](64)NULL, [

Pagina 42

ALTERTABLE[dbo].[SERVERS_TABLE]ADDDEFAULT('<Xml/>')FOR[RawXml]GOALTERTABLE[dbo].[SERVERS_TABLE]ADDDEFAULT('&apos

Pagina 43 - SQLTables

)ON[PRIMARY]TEXTIMAGE_ON[PRIMARY]GO

Pagina 44

Chapter15– ErrorCodes0x6D00–IPFaxDriver6D2F Badopenring0/kernelmodedriver:ThereisanotherinstanceoftheIPFaxdriveralreadyloade

Pagina 45

TheHTTPSProxy,ConnectionServer,PortServer,andSQLServerareallinstalledonasingleserver.Thisissufficientforsmallinstallationsof24

Pagina 46

usingaSITtone.ListentotheRTPstream,ortheWAVfileintheQueuedirectorytodeterminewhataudioisbeingreceived.6D7A Ringbackdetected

Pagina 47

721F Cause31,Normalunspecified:TheTDMnetworkrejectedthecall,orterminatedaconnectedcallwithaQ.850causecode31.Q.850remarksthat“

Pagina 48

Chapter16– DeveloperAPITheSDK ClientTestingAsanEngineAPIDocumentationOverviewActiveXInterfaceFileAPIFunctionandDataTagsUtilities

Pagina 49 - 0x6D00–IPFaxDriver

Scalability&ReliabilityBydefault,theConnectionServerwillload‐balanceamongsttheconfiguredPortServers.PortServerscanalsobebrough

Pagina 50 - 0x7200 –Q.850CauseCodes

FirewallconsiderationsTheHTTPSProxyneedsonlyTCPport443(https)opentotheInternet.FromtheproxytotheConnectionServer&PortServe

Pagina 51

Chapter3– ClientOverviewWhatfeaturesdoesthePortServerbringyour users?NETSatisFAXtionIPPortServerleveragesyourexistingVoIPnetwork

Pagina 52

Chapter4–LicenseKeportseachnotewhichConnectionInstallationInstallationintoC:\NSperformthImportantByrunningSetupwizaSetupwizaServer>FaTh

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