Faxback NET SatisFAXtion 9.0 - Fax Server Manual Manual de usuario descargar pdf (Pagina 107)

matches any single character. For example, “*.ht*” will match .htm and .html files, while “*.x?l”              

willmatch.xmland.xslfilesbutnot.xsltfiles.



Examples:

*.p7?,*.jp*g,*.gif



or



*.tif,*.tiff,*.pdf,*.doc,*.rtf



2.9.9TroubleshootingEmailIssues

Troubleshooting email issues can be complex since email must travel though systems not under the              

control of the NET SatisFAXtion fax server. The best strategy is to trace the email stepbystep               

through the various systems in a methodical fashion. In this way it becomes much easier to               

identifyandresolvetheproblem.



2.9.9.1OutboudFaxPOP3

MailClient

Verify the email was sent to the correct email address. Compare the address configured in Configure               

EmailGatewaywiththeaddressonthesentmail.Alsoverifytheemailisnotstillintheclient’sOutbox.



Mailbox

Log into the fax POP3 mailbox using a webmail interface or a POP3 mail client configured to leave the                  

messages on the mail server. If the mail is in the mailbox, then the POP3 Gateway is unable to log in to                     

the POP3 server. Verify the POP3 server, the POP3 password, and the POP3 account name (this can                

either be the full email address or just the part left of the @sign, depending on the mail server). Also                   

verifythePOP3gatewayisrunning.



If there are no emails in the mailbox, test that the emails are reaching it by stopping the POP3 Gateway                   

service, and checking the mailbox again. If the mail does not reach the mailbox, then the email address                 

is incorrect or the mail server is not routing the email to the account. Check spam filters, and verify                  

there are no other mail clients logging into the mailbox (most mail clients will download then delete any                 

emails,beforethePOP3Gatewayhasachancetoreadthem).



FaxServer

It could be that the email is reaching the fax server but the notifications are not able to be returned to                    

the sender. Run a report on the fax server and check to see if there are any sent faxes. If so, see                     

2.9.9.3InboundFaxSMTPtotroubleshootconfirmationemaildelivery.



2.9.9.2OutboundFaxSMTP

MailClient

Verify the email was sent to the correct email address. Compare the SMTP fax domain configured in                

SMTP Gateway Setup with the address on the sent mail. Also verify the email is not still in the client’s                   

Outbox.



MailServer

Check the mail server’s queue to see if the mail is still there. If it is, verify that the mail server is                     

correctly configured to route mail to the fax server, and it can connect. A good connectivity test is to,                  

from the mail server, telnet to the fax server’s port 25. If you connect and see the banner “220                  

FAXSERVER Microsoft ESMTP MAIL Service, Version: 7.0.6001.18000 ready at Sun, 1 Jan 2012            

12:00:000800”,thenthemailservershouldbeabletoconnect,checktheroutinginstead.



FaxServer

It could be that the email is reaching the fax server but the notifications are not able to be returned to                    

the sender. Run a report on the fax server and check to see if there are any sent faxes. If so, see                     

2.9.9.3InboundFaxSMTPtotroubleshootconfirmationemaildelivery.



2.9.9.3InboundFaxSMTP

FaxServer

First, check the fax server’s Inbox (received queue) using the Administration program. If the fax is               

there, verify that the correct DID digits are present to route the fax, and that the user it is routed to                    

has the correct email address as its Routing Address. If the fax has been routed to the SMTPPost user                  

ProprietaryFaxBack,Inc.2014 107

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