Faxback NET SatisFAXtion 9.0 - Fax Server Manual Manual de usuario descargar pdf (Pagina 44)

NotethatgroupAutoprint,userExportandcoversheetsarenotcontainedinthesefiles.

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2.5InboundFaxes

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When the fax server receives a fax, it stores it in the Inbox (Receive Queue). From there it will be routed                    

to clients based on information received with the fax such as which physical fax port it was received on                  

(linerouting)orthedialedphonenumber(DIDrouting).



Additional operations on faxes such as Exporting them or Autoprinting them are not truly “routing” and so                

have different mechanisms to indicate which faxes should be Exported or Autoprinted. Refer to their own               

sections,below.

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All Routing information is stored in the User or Group configuration, accessible from the Administration              

program’sUserAdministrationsection.See2.4ManagingUsersandGroupsformoreinformation.

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In order for the fax server to automatically route there must be enough information when the fax is                 

received to uniquely identify a single user or a single group. For example, this means you can only assign                  

asinglephonenumbertooneuserortoonegroup.

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Line Sharing: Sharing phone lines between NET SatisFAXtion and another device is not supported. Line              

sharing can cause numerous problems including garbled or incomplete faxes, failed fax transmissions and             

lostormisdirectedfaxes.

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2.5.1RoutingMethods

Not all fax devices can perform all methods of routing. Be sure to check the capabilities of your                 

device.

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2.5.1.1ManualRouting

Manual routing is the simplest form of routing, and is only used when there isn’t enough information to                 

route to a unique user or group. With manual routing, the only way faxes get delivered to users is when                   

a Router or Supervisor level user uses the Administration program to view each fax, make a decision                

aboutwhoitshouldgoto,andforwardsthefaxtoauserorgroup.

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To manually forward, run the Administration program and log in. Go to the Inbox (Received Queue)               

using the View ⇨ Inbox menu. You will see a list of unrouted faxes. Doubleclick on one of the faxes and                    

you will see the first page of the fax in the bottom pane. Note that if you are logging in as a Router level                       

user, you will only be able to see the first page. Once you have made a decision who to route the fax to,                      

rightclick on it and click Forward. A window will open listing all groups and users. Select the group or                  

user to route the fax to (multiple users can be selected by holding down the Control key). Click Forward.                  

The fax will leave the Inbox. Repeat this process until the Inbox is empty, and be sure to check the                   

Inboxfrequentlytorouteanynewfaxesthatarereceived.

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2.5.1.2LineRouting

Note that line routing is only possible using Brooktrout analog boards, Mainpine and Class 1/Class 2               

modems. It is not used with PRI/T1 or VoIP fax devices. AudioCodes MediaPacks can emulate line               

routingwithDIDnumbersperport.See2.5.1.7.1.EmulatingLineRoutingfordetails.

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Line routing is used when each physical phone line attached to your fax hardware has a unique phone                 

number. When a fax is received, it is immediately routed to the associated user or group. A user can                  

onlybeassignedasinglephoneline,butgroupscanbeassignedmultiples.

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Since NET SatisFAXtion can’t automatically know which phone numbers belongs to which ports,            

assigning phone lines can be tricky. The fax server will show you the names of the fax ports, not the                   

phone number of the line that’s plugged in. These names come from the modem and so may not even                  

be in the same order as the physical jacks on the card. The easiest way to determine which phone line                   

corresponds to which port name is by sending in a fax: when the fax is received, look in the                  

Administration program Inbox and scroll over to the Port column. That is the name of the port the fax                  

wasreceivedon.

ProprietaryFaxBack,Inc.2014 44

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Faxback NET SatisFAXtion 9.0 - Fax Server Manual Manual de usuario Pagina 44

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