Faxback NET SatisFAXtion 9.0 - Fax Server Manual Manual de usuario descargar pdf (Pagina 45)

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To line route, run the Administration program and log in. Go to the User Administration section using                

the View ⇨ User Administration menu. Select the user or group you wish to route to, rightclick on it                  

and select Modify User or Modify Group. Change to the Routing tab. In the Line box, select the line(s)                  

you wish to route to this user or group. Click OK. Note that if the line is already assigned to a different                     

userorgroupitwillnotshowupinthelist.

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2.5.1.3DID/DTMF/DNISRouting

The most flexible routing method is based on the dialed number. This is the actual number that the                 

sender dialed, which gets relayed through the phone system to the fax server. This means that each                

user and group in the system can have its own individual phone number if you choose. Depending on                 

the telephony technology used the called number has a variety of names. This manual calls this number                

a Direct Inward Dial number (DID number). When using a T1/PRI or VoIP provider, Dialed Number               

IdentificationSystem(DNIS)isoftenused

.

T1, PRI and VoIP providers will usually deliver DNIS digits with no additional configuration needed in NET                

SatisFAXtion. Analog devices on the other hand must use DTMF relay which need configuration on both               

ends of the phone line, on the PBX / telco side as well as the NET SatisFAXtion side. See the DTMF                    

headingbelow.

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To DID route, run the Administration program and log in. Go to the User Administration section using                

the View ⇨ User Administration menu. Select the user or group you wish to route to, rightclick on it                  

and select Modify User or Modify Group. Change to the Routing tab. In the Identifier box, enter the digit                  

string you wish to route to this user or group. In order to route, the Identifier string must match                  

exactly. If you are getting four digits from a PBX, enter those exact four digits. If you are getting ten                   

digitsfromaPRI,enterthoseexacttendigits.

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When troubleshooting DID routing, remember that any fax that is not routed will be sent to the                

Postmaster user. Check there, and look for the DID column, that will show the exact digits NET                

SatisFAXtionreceived.Ifthatcolumnisblank,thennoDIDdigitswerereceived.

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DTMF

DTMF routing is used when the fax server’s analog fax device phone lines are connected to a                

PBX,andthePBXiscapableofgeneratingDTMFtones.

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DTMF (Dual Tone Multi Frequency) tones are also called touch tones. They are the same tones               

that are used to dial the destination phone number when you call out on an analog telephone.                

Only in this case, they are generated by a PBX to relay to the fax server what the called number                   

is,toallowDIDrouting.

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With standard analog phone lines it is not possible to tell what number the caller dialed.               

Therefore some other mechanism must be employed to communicate that called number to the             

fax server. In this case, when the fax server answers a call it listens for a few seconds for DTMF                   

tones.ThesetonesareusuallygeneratedatthatpointbyaPBX.

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By default, a modem will not collect DTMF tones from the PBX. It is necessary to run the DTMF                  

Setupprogramtoenablethemtocollectdigits.

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DTMF routing is not the same as DID, CallerID or ANI. While DID numbers can be routed from                 

your phone switch, PBX or CO, they must be translated into DTMF tones that are passed to the                 

modem when it answers. To test that DTMF is available on the line, connect an analog               

telephone to one of the phone lines that will be used for the fax server. Call a DID number.                  

When that phone rings, answer it and listen for DTMF tones to be played back. If you do not                  

heartheDTMFtones,workwithyourphoneswitchorphonevendortogetthisworkingfirst.

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StripDigitsfromFronttoBackofDID

WithsomePBXsorVoIPsystems,therearemoredigitsprovidedintheDIDthanaredesired.

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When using AudioCodes equipment, see Protocol Configuration ⇨ Manipulation Tables in the           

webinterfaceoftheAudioCodesdevice.

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To strip a fixed length of digits from the front (left) of a number, set the following registry key.                  

Note that in Administration and Reports the full string will still be visible, but this many digits                

willbeignoredforroutingpurposes.

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[HKEY_LOCAL_MACHINE\SOFTWARE\FaxBack\CASDrive]

"DtmfRouteStripCount"=<NumberToStrip>

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ProprietaryFaxBack,Inc.2014 45

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Faxback NET SatisFAXtion 9.0 - Fax Server Manual Manual de usuario Pagina 45

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